Dorothy House Hospice Engages Donors in Lockdown

Dorothy House Hospice engages donors during lockdown with a 10k virtual trail to collect characters and earn points.

Dorothy House 'Gets Elfie' for Christmas

Harnessing the pre-Christmas desire to ‘get fit and elfie’, the charity engaged supporters in new ways that worked in-distance. After donating and obtaining a virtual map during sign-up, participants raced around Bath on a 10K adventure to collect characters and earn points using their smartphone. Donors who raised more than £200 received a ‘Get Elfie Hoodie’.

For the incentive to work safely, participants were able to start the trail at any time and each character was placed 1K apart from one another. All a participant needed was a map, suitable shoes and a phone to scan QR codes.

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Speaking good thyngs

"We were delighted with the help we received from Good Thyngs, the use of QR codes as interaction points enabled us to deliver a safe and very well received activity that would otherwise have had to be cancelled...

We will be exploring how to continue to use this technology into the future for other activities and I encourage others to do the same."*

Don Kennedy, Dorothy House Head of Corporate, Community and Events

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The Challenge

To engage Dorothy House supporters in new and exciting ways, whilst keeping to Covid-19 rules and restrictions that were subject to change.

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The Cashless Solution

The digital trail was brought to life in Bath’s physical world through QR enabled stickers in the form of 'Dorothy's Friends'. To encourage footfall, they were placed on storefront windows every 1km. Donors were able to scan the stickers at distance and each QR code scanned gave another stamp.

Using the cashless platform, the charity worked closely with Good Thyngs to build a digital user journey that would keep donors engaged with the event.

Using existing digital templates, they made the collectable experience their own and each character presented facts and motivation on the walk or run. Participants could also take a selfie with the characters as they collected them. This meant that donors could take 10 individual selfies along the way and share their progress on social media.

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The results

The real-time analytics on the platform meant that Dorothy House Hospice could watch the collectable results come in. Granular data gave the charity the unique opportunity to better understand the event. For example, they were able to establish the engagement levels across the 10K locations, including conversion rates.

• 100% conversion rate – WOW!
• 330 unique smartphones scanned to collect all 10 of Dorothy’s friends

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The benefits

• A mobile-optimised collectable trail enabled the opportunity for the charity to engage donors whilst taking advantage of the exercise guidelines.
• Compared to a standard virtual run campaign, the collectable trail experience allowed donors to better engage with the charity. The solution was memorable, fun, and its reward encouraged participants to complete the 10K distance.
• Its branded ‘Take an Elfie’ feature helped the charity create a social buzz online. It’s a great way to spread awareness of the charity and campaign, and to reach those staying at-home.

The innovative incentive remains inspirational. Collectable trails are an example of how charities can engage donors using the outdoors, whilst keeping to the exercise rules. Dorothy House Hospice are hoping more charities use the rules of outdoors to engage their donors safely, improving both physical and mental health.

Get in touch to request a demo.